Dealing with complaints and preparing to give evidence in court

These sessions will cover:

Dealing with complaints
- Identifying the issues and the possibilities
- Identifying the evidence
- Ensuring a robust investigation
- Providing confidence for decision-making and responding

Preparing to give evidence in court
- The duty of the expert witness
- The mindset of the cross examiner
- How to prepare to go to court
- Answering questions in court

Cross examination
- A demonstration cross examination