Additional payment information

Our payment portal has recently been upgraded.  As a result, you will now need to insert an email address even when paying by credit or debit card. This does not mean you need to create a PayPal account.  A PayPal receipt will be sent to the email address that you provide during card payment.

Troubleshooting

If you are experiencing issues trying to complete a payment on the online portal, we would advise you first try the below:

• Try using an alternative device and/ or browser

• Delete your browsing history before logging in and trying again

• Open a private browser before logging in to the HIS portal and trying again

• Avoid using the < back arrow on your browser during the payment process or on the payment page.

• Check your internet connection - sometimes the payment may take a while to complete and the page may time out

• Try using another payment card - there may be some restrictions from your bank or in certain countries

Additional information can be found via the link Paypal Payment Troubleshooting Guide

If after attempting the above you continue to experience issues, please contact us at admin@his.org.uk and provide screenshots of the error message or page you are on.

We accept Direct Debit via GoCardless, major credit and debit cards, and online payments via PayPal. As the Healthcare Infection Society is a small charitable organisation with minimal staff resources, purchase orders will only be accepted for bookings with a value of more than £500.

No, HIS does not have facilities to take payment over the phone. This is done online only through the HIS portal or finance approved purchase order for bookings with a value of more than £500.

Yes, American Express is accepted for online payments.

Membership fees are typically charged in GBP (£). If you pay using PayPal or an international card, currency conversion may be applied.

• Check your payment method has sufficient funds
• Confirm your billing details are correct
• Try again or use a different device/payment method

If issues persist, contact HIS team at admin@his.org.uk

• Check your spam/junk folder
• Allow time for processing
• Contact the HIS team with your transaction ID from PayPal or screenshot

You can cancel via your bank or using links from GoCardless emails.

Cancelling will stop future payments and may end your membership at the next renewal.

Please contact the HIS team at admin@his.org.uk if you decide to cancel your direct debit.

Yes. Payments via PayPal and secure card systems are encrypted and handled to industry standards.

You may download your receipts/ invoices via your HIS account by logging in to the HIS portal and click the ‘Payments’ tile. You will see a section titled ‘My payment history’ with a ‘download’ link under the ‘Receipt’ column.